Pangolin's warranty statement as at 2024-04-08 (Please see below for SCHERM's warranty statement):
The Pangolin manufacturer's warranty covers any defect in materials or workmanship affecting your Pangolin product, for the number of years as published applicable
to the model, or 12 months whichever is the greater, commencing from the date of purchase by the original purchaser. The warranty is limited to the repair or replacement
of the faulty parts or components and does not cover the cost of removal and/or re-installation. The warranty becomes null and void if the unit has been tampered with,
repaired or damaged by any unauthorized person. The warranty does not cover damage to the exterior finish, damage to the user's vehicle or possessions or
to any other person or property.
The Pangolin warranty does not affect any statutory rights of the purchaser.
The manufacturer reserves the right to:
The Pangolin warranty does not cover defects resulting from conditions of use that are not in accordance with the intended application and mode of use.
These include, but are not limited to, mechanical or other forms of damage due to abuse, misuse, or from failure to assemble, mount or use the product or its accessories
in accordance with the instructions and guidelines provided with the product.
IMPORTANT DISCLAIMER: Whilst every effort has been made to ensure your valuables are safe from theft whilst stored in a Pangolin mobile safe or other product,
in no event shall Kutha SA (Pty) Ltd trading as Kutha Security Products or any of its subsidiaries, distributors, agents, affiliates or employees be liable for any
special, direct, indirect, consequential, or incidental damages or any damages whatsoever, whether in an action of contract, negligence or other delict (tort),
arising out of or in connection with the use of the Pangolin product or any of the Pangolin accessories.
SCHERM's warranty statement as at 2024-05-23 (Please see above for Pangolin's warranty statement):
Performance
SCHERM warrants that the bullet-resistant elements that have been tested and certified by a SANAS certified ballistic test laboratory and passed the
compliance requirements of EN 1522 have been employed in the manufacture of the SCHERM (the “Product”) for the applicable Class stated on the rating label.
Non-ballistic Components
Non-ballistic components are warranted to be free from material and manufacturing defects for 2 (two) years from the date of purchase by the original purchaser,
as verified by an invoice or purchase receipt. Non-ballistic components include the carrier and accessories such as attachment items and handles.
Ballistic Components
Ballistic components are warranted to be free from material and manufacturing defects and to perform and provide protection in accordance with the requirements of
EN 1522 for the applicable Class stated on the rating label of the Product for 5 (five) years from the date of purchase by the original purchaser,
as verified by an invoice or purchase receipt. Ballistic components include the soft, flexible bullet-resistant core and enclosing sheath.
Cover Provided
During the warranty period for the applicable component, any item exhibiting a manufacturing or material defect as determined through inspection by an
authorized SCHERM representative, will be either repaired or replaced, at the sole discretion of the manufacturer, at no cost to the customer save the cost of
shipping to SCHERM. The SCHERM warranty does not affect any statutory rights of the purchaser.
Conditions
The warranties shall be null and void if the Product has been altered, abused or misused, stored improperly or not cleaned in accordance with instructions.
In order for the warranty to be fulfilled there shall be no evidence of:
Life Extension
After 5 years the Product can be returned to SCHERM for inspection and evaluation for a possible further 5 year warranted life extension on the ballistic core.
Cautionaries
The Product should be returned to the manufacturer for inspection and repair if it is suspected of being compromised in any away. This applies both during and after the warranty period. If the damage is the result of normal wear and tear and in the warranty period, the Product will be repaired or replaced free of charge. If for other reasons, SCHERM will advise the owner accordingly and will recommend a course of action to repair, replace or dispose as appropriate and the applicable costs.
Users must have no expectation of protection or bullet resistance in areas that are not covered by the Product, so correct sizing and placement is important. If in doubt recourse to specialist advice is in this regard is advised.
The Product is warranted to be bullet resistant up to and including the rated Class designated on the rating label and no claims are made of being bullet proof.
Please read the Pangolin terms and conditions carefully before making a purchase on the Pangolin Security Products website ("the Website").
By accessing or using the Website, you agree to be bound by these terms and conditions.
1. General Terms
1.1. The Website is operated by Kutha SA (Pty) Ltd trading as Pangolin Security Products, registered under the laws of the Republic of South Africa, with the registered office at 45 Eva Road, Fairleads A.H., Benoni, South Africa.
1.2. These terms and conditions apply to all sales made through the Website.
1.3. We reserve the right to modify or update these terms and conditions at any time without prior notice. Any changes will be effective immediately
upon posting on the Website. It is your responsibility to review these terms and conditions periodically for updates.
2. Product Information
2.1. We make every effort to accurately display the descriptions, images, and prices of the products on the Website. However, we do not guarantee that the information provided is error-free, complete, or current.
2.2. Product prices are subject to change without notice. The price displayed at the time of purchase is the final price.
3. Ordering Process
3.1. To place an order, you must be at least 18 years old and capable of entering into a legally binding contract.
3.2. By placing an order, you make an offer to purchase the products selected in accordance with these terms and conditions. We reserve the right to accept or reject your offer at our discretion.
3.3. Once an order is placed, you will receive an email acknowledging receipt of your order. This email does not constitute acceptance of your order.
4. Payment
4.1. Payment for orders must be made in full at the time of checkout.
4.2. We accept payment via PayFast. All transactions are processed securely and in accordance with our Privacy Notice.
5. Shipping and Delivery
5.1. We aim to dispatch orders via courier within 2 business days of receiving payment, subject to stock availability.
5.2. Shipping costs and estimated delivery times will be provided at checkout. Delivery times may vary depending on your location.
6. Returns and Refunds
6.1. We accept returns within 7 days of delivery, provided the products are returned unused and complete, in their original packaging, and in saleable condition.
6.2. To initiate a return, please contact our customer service team for instructions. Return shipping costs are the responsibility of the customer, unless the return is due to our error.
6.3. Refunds will be issued to the original payment method within 2 business days of receiving the returned products.
Refunds may take several business days to appear on your statement, depending on your bank or card issuer.
7. Limitation of Liability
7.1. To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Website or any products purchased through the Website.
7.2. Our total liability for any claim arising out of or relating to these terms and conditions or the products shall not exceed the amount paid by you for the
products giving rise to the claim.
8. Governing Law
8.1. These terms and conditions shall be governed by and construed in accordance with the laws of the Republic of South Africa.
9. Contact Information
9.1. If you have any questions or concerns about these terms and conditions, please contact us.
By making a purchase on the Website, you acknowledge that you have read, understood, and agreed to these terms and conditions.
©2019-2024: Pangolin. Use our website safely, subject to our Privacy Policy.